Support

Got a question, a bug, or a request? Email dev.puhgeh@gmail.com — we read every message.

FAQ

Where is my pet data stored?

On your device. Pidoy never uploads pet data unless you explicitly opt into the Cloud Sync subscription, which encrypts it on your device first. Uninstalling the app removes everything.

How do I move data to a new phone?

Open Settings → Backup & restore on the old phone, tap Export backup, and save the .petbackup file somewhere you can reach it (Files, Drive, AirDrop). On the new phone, install Pidoy, open the same screen, and tap Restore from backup. Backups of any size work, photos and videos included.

Which languages does Pidoy speak?

Twenty-two: Arabic, Chinese (Simplified and Traditional), English, Filipino, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese (Brazil and Portugal), Romanian, Russian, Spanish (Latin America and Spain), Thai, Turkish and Vietnamese. Pidoy follows your phone's language; to pick another, open Settings → Language. Currencies, dates and numbers follow your phone's region.

How many pets can I track for free?

Two. Archived pets don't count toward the limit. The Unlimited Pets pack, a one-time purchase, removes the limit; it's also part of the All Packs Bundle.

What do the unlock packs add?

Health Pro — symptom tracker, vital trends, documents (scan and keep vet records), vet-ready PDF reports, smart medication reminders, adherence chart.
Money — per-pet expenses in any currency, monthly budget alerts, spending charts, CSV export.
Power User — custom fields, event types and reminders, CSV expense import, pet handoff between phones, encrypted backups.
Unlimited Pets — track more than two pets.
All Packs Bundle — all four at a discount.

Packs are one-time purchases. Cloud Sync is a separate subscription.

Can I add videos and voice notes?

Yes. Notes, custom logs and memories each hold several photos, videos and voice recordings. They stay on your phone, travel in backups and pet handoffs, and sync with Cloud Sync.

I bought a pack before. How do I get it back on a new phone?

What is the sync passphrase?

Cloud Sync encrypts your pets' data on your device before it's uploaded, with a key protected by a passphrase you choose. We never see it and can't recover it. Forgot it? If one of your devices still syncs, set a new passphrase there. Otherwise, reset Cloud Sync; the data on your devices isn't affected.

How do I add a home screen widget?

Long-press an empty spot on your Home Screen, then choose Edit → Add Widget (iPhone and iPad) or Widgets (Android), and search for Pidoy. Most widgets are free; the weight trend, medication adherence and vaccine countdown widgets need Health Pro, and the budget widget needs Money.

How do reminders work?

Pidoy schedules local notifications on your device. We never send push notifications from a server. Permissions for notifications are requested once you've finished setting up; you can review them anytime in iOS Settings or Android Settings. If your phone blocks or delays reminders, Pidoy says so in Settings.

I can't find an archived pet.

Archived pets live in Settings → Archived pets. Tap Restore on any row and the pet returns to your main list with all its history. To remove one for good, delete it there, or tap Empty archive to delete them all.

How do I cancel the Cloud Sync subscription?

Through your App Store or Google Play account. Cancellation stops syncing at the end of your current billing period. Your local pet data is unaffected.

Why are anonymous diagnostics on by default?

Crash reports and usage analytics help us fix bugs and see which features get used. Neither includes your pet data or anything that identifies you. You can switch both off in Settings → Share anonymous diagnostics.

Does Pidoy give medical advice?

No. Pidoy is a record-keeping tool. Always consult a qualified veterinarian for anything affecting your pet's health.